We are MyWave Group Limited, a company registered with Companies House in England and Wales under number 09670529 whose registered office is at 10 John Street, London, United Kingdom, WC1N 2EB (“MyWave”/“we”/“us”/”our”). We provide the website at https://saveonpower.co.uk (the “Website”). Through the Website you may be introduced to ‘Myia’, your very own intelligent agent who is there to make your everyday life easier.
We want you to obtain personalised experiences anytime, anywhere, on any device. This requires us to collect personal information from you. However, we want to put you in control of that personal information. We want you to be aware at all times where and how your personal information is being used. This is of paramount importance to us.
So, let’s describe what this Policy tells you. It explains:
At MyWave we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you to store your personal information and share it with others when you want to.
When you visit our Website, we may use technology such as that provided by Google Analytics to collect information about your visit to our Website. You can find more information about Google Analytics here. [INSERT LINK[e]]. In essence, Google Analytics enables us to analyse how you and others interact with our Website. The information it collects may include:
We use the information you provide to us to:
Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
We may use information collected from you and combine it with information provided by other users of our Website to help us improve the design of the Website and delivery of our services.
We will only share information with other organisations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website. For example, we use ZenDesk and Google Apps for Work to enable the processing of emails which you send to us.
We may disclose your personal information to law enforcement bodies only if presented with a valid court order.
We have outlined below the individual cookies we use and why we use them:
|Cookie name||Expiry period||Purpose||More information|
|_ga||2 years||Used by Google Analytics to distinguish users.||Google Analytics Cookie Usage|
|_gat||10 minutes||Used by Google Analytics to throttle request rate.||Google Analytics Cookie Usage|
The data that we collect from you will be stored within the the European Economic Area (EEA). It is possible that emails processed using Google Apps for Work may be processed on servers outside the EEA, but we have ensured that there is an adequate level of protection for such data.
All information you provide to us is stored on servers owned and operated by Amazon Web Services, Inc.. More information on this provider is available at https://aws.amazon.com/.
The law gives you the right to request a copy of the personal information we hold about you. We require you to prove your identity with 2 pieces of approved identification. We will supply, correct or delete personal information about you on our files. In addition, you may request rectification or erasure of personal information as well as the restriction of processing of your personal information.
If you wish to complain about the processing of your personal information then please contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the Information Commissioner.
If you want to stop using the Platform and the Services, you may do so. You may also want to remove any cookies that we have placed on any device used to access the Platform and the Services.
Our Website may contain links to and from the online properties of advertisers, utilities providers and other third parties. If you follow a link to any of these online properties, please note that these online properties have their own privacy policies which will apply. Please check these policies carefully before you click on any links and/or submit any personal data to these online properties.
If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website. The new owner will be obliged to comply with this Policy.
Any changes we may make to this Policy in the future will be posted on this page. Where it makes sense because the changes are material, we will notify you of the changes by e-mail or in another appropriate manner such as when you next visit the Website.
We really do welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at contact-us@MyWave.me.